Should anything go wrong...
At Lloyds TSB we aim to provide you with the best possible service each and every day. Still, there may be occasions when we have made an error or you may not feel completely satisfied with the service you received.
In these cases, we advise you to file a complaint with your Relationship Manager or directly with our Complaints Officer. We will respond to your complaint within one working day, striving towards an acceptable solution. At the very least, we will contact you to inform you what we are doing about it.
In the unlikely event that we do not handle your complaint to your full satisfaction, we advise you to contact:
De Nederlandsche Bank (The Dutch Central Bank)
Postal address:
P.O. Box 981000 AB Amsterdam
Telephone: 0900 - 520 0520 / +31 (0)20 - 524 9111
Website: www.dnb.nl
Consumers who have a complaint regarding a financial dispute of less than EUR 1.000.000 may also consult:
Klachteninstituut Financiële Dienstverlening
(The Financial Ombudsman Service)
Postal address:
P.O. Box 932572509 AG Den Haag
Telephone: 0900 - 355 2248 / +31 (0)70 333 8960
Website: www.kifid.nl
Corporate Customers who have a complaint regarding cross border payments of less than EUR 50.000 (denominated in the currencies of the member states of the EEA) between an office of a bank established in The Netherlands and a bank established in another country of the EEA may also consult:
Geschillencommissie Bankzaken voor Ondernemers
(The Financial Ombudsman Service for entrepreneurs)
Postal address:
P.O. Box 906002509 LP Den Haag
Telephone: +31 (0)70 310 5310
Website: www.degeschillencommissie.nl